Fixing service failure, delivery risk and operational instability.
Andi Brookes operates at the intersection of transformation, service delivery and operational leadership, delivering complex, large-scale programmes across government, national infrastructure and enterprise environments. He is brought in where visibility is high, systems are complex, and weak control becomes expensive very quickly.
Senior leadership profile
Head, Director and senior-level roles
Senior leadership roles with real operational weight
Seeking Head of, Director-level and senior roles across transformation & programme delivery, service delivery & operations leadership, and service architecture & enterprise transition.
Complex, high-risk environments at scale
Programmes and services spanning 10,000 to 24,000 users across multi-supplier ecosystems, national infrastructure and critical operational environments.
Digital transformation, programme delivery and service delivery
Focused on stabilising critical services, improving operational performance, reducing incident pressure and leading delivery where failure has real-world consequences.
Measured outcomes in environments where mistakes get expensive fast.
Reduction in critical incidents
Delivered an approximately 24% reduction in P1 incidents across critical systems affecting more than 10,000 internal users, in addition to critical impacts on U.K. national security at our borders.
Cost base managed through decommissioning
Led decommissioning and transition of major Border Force platforms with an annual operating cost base exceeding £10 million.
Users supported through transformation
Delivered transformation across multi-portfolio environments supporting up to 24,000 users in high-pressure operational settings.
Senior escalation ownership
Out of-hours senior escalation lead for major incidents across critical high-impact services.
Critical Services managed
Led service operations across approximately 20 critical services supporting security, border and intelligence functions, in addition to 100’s of other essential services and applications.
Framework and governance influence
Built assurance, incident and performance frameworks that improved accountability, decision-making and operational control.
What Andi is brought in to lead.
Service Recovery & Stabilisation
Restoring control across unstable, unsupported or underperforming services where downtime, drift and weak governance carry operational consequences.
Transformation & Programme Delivery
Leading large-scale transformation across multiple portfolios, suppliers and partner organisations with strong governance, reporting and delivery discipline.
Service Delivery & Operations Leadership
Building resilient service models, managing live operations and improving performance, accountability and decision-making at scale.
Major Incident Leadership
Structured command, escalation and recovery leadership across P1 and P2 environments affecting critical national operations and border security.
Service Architecture & Enterprise Transition
Designing, transitioning and operationalising services from concept through to live environments using structured ITIL-based models.
Supplier & Governance Control
Leading complex supplier landscapes, KPI frameworks, dashboards and governance models to improve clarity, performance and senior stakeholder confidence.
Leadership progression across critical Home Office environments.
Home Office – Cyber Security Test Service | Senior Leadership
Designed and built an organisation-wide cyber assurance framework across all Home Office products and services, aligning CAF, policy and non-functional requirements to improve risk visibility, consistency and governance across cyber, service architecture and delivery teams.
Home Office – Head of Technical Delivery Management (Data Services & Analytics)
Led decommissioning of major Border Force systems as part of a high-risk transformation programme, directed multi-supplier delivery across complex platforms, delivered data pipelines to preserve critical data services, managed systems with a £10M+ annual cost base, and reduced long-term risk through controlled transition away from legacy platforms.
Home Office – Head of Service Operations & Service Architecture
Held dual leadership across service architecture and live operations, led approximately 20 critical services supporting 10,000+ users, acted as the 24/7 senior escalation point for major incidents, and delivered improvements in monitoring, alerting, service stability, resilience and operational performance.
Home Office – Head of Service Architecture
Led service architecture from concept through to live service, established structured service design aligned to the ITIL lifecycle, delivered service readiness including OAT, UAT and SART, managed Early Life Support, and designed and transitioned key systems into production.
Home Office – Service Architect (CCD & Border Force)
Led service design and transition for critical national infrastructure systems, built service architecture capability from scratch in non-ITIL environments, developed transition frameworks, managed supplier negotiations and transitioned multiple critical systems into live operation.
Head of Live Service / Head of Incident & Problem Management / Interim Head of Operations
Led end-to-end service management across the Home Office application estate, introduced SIAM-aligned coordination across multi-supplier environments, implemented Incident and Problem Management processes, introduced Critical Incident Management capability and led service operations during major organisational change.
Senior Delivery, Service and Operations Roles
Managed major supplier relationships, brokered service levels between business and IT, delivered large-scale relocation and estate rationalisation programmes, and built delivery and operational capability across complex government and service-critical environments.
I operate in environments where failure is not an option, working with senior stakeholders to deliver outcomes that protect critical services, reduce risk and improve operational performance.
Bring in senior leadership before the environment gets more expensive.
Open to senior contract or permanent leadership roles, primarily remote with travel where required. Suitable for direct engagement or company-backed delivery through BADASS.
Privacy and personal data.
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For privacy enquiries, contact contact@andibrookes.com.
Website terms of use.
Use of this website
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Governing law
These terms are governed by the laws of England and Wales unless otherwise agreed in writing.